Support

How can we help?

Pick the channel that fits — the team is an email away.

Email the team

Questions, account help, or anything else — we reply within one business day.

Live status of the API, gateway, and integrations, plus incident history.

Found a security issue? Disclose it through our bug bounty program.

On an enterprise plan? Your dedicated channel and SLA are set up during onboarding — reach your account contact, or contact@alkera.ai.